KPMG Crimsonwing is part of KPMG and focuses on business consultancy and IT solution implementations within the fields of ERP, CRM and eCommerce. For our office in Malta we are looking for a:

Service Delivery Manager 

Job Description

As we continue to grow and strengthen our Managed Services offering we are looking for a Service Delivery Manager who is experienced in running support operations.

Responsibilities

  • Problem and Incident management
  • Reviews and analyses day-to-day operations to ensure SLA commitments are met
  • Produces regular management reports for clients and attends review meetings (if applicable)
  • Provides analysis, feedback and actions based on trends, root cause analysis and other reports
  • To build services relationships with clients
  • To manage service improvement plans, inclusive of formalized creation and ownership with customer
  • To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support
  • To ensure effective management and process controls are in place, and escalation is effective where necessary
  • To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts

Requirements:

Qualifications and Skills

  • Minimum of 5 years’ experience working within an IT Managed Services environment
  • A strong client focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities
  • ITIL certified
  • Organised and delivery focused, strong planning skills, time efficient and process driven
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Applicants must be EU citizens

Enjoy the benefits

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras, including business travel allowances and medical insurance for you and your family.

Be a part of our success

If this role is of interest, please send your CV and covering letter to KCWMT-careers@kpmg.com.