Integration between Dynamics ERP and Dynamics CRM. This is a challenge for many organisations, where there is congruent data in both Dynamics solutions that needs to be managed. How do we keep data, such as customer contact details, syncrhonized? In one of the latest ‘breakout’ sessions during Convergence 2014 in Barcelona, Microsoft talked about their Dynamics Connector tool. This configurable tool exchanges information between the Dynamics ERP solution, such Dynamics AX or NAV, with Dynamics CRM. The hands-on demonstration displayed how simple it is to set up this syncrhonisation using the software tool, and which elaborate settings and mapping possibilities there are available.
Take a look at the presentation below: