Increased interaction and improved lead time thanks to ERP systems

Organisations invest money and resources when implementing or upgrading an ERP (Enterprise Resource Planning) system. This article will discuss two of the main benefits any company should have in mind when investing in a Microsoft Dynamics NAV ERP system: increased interaction and improved lead time.

Increased interaction

Increased interaction allows different groups of people to access information stored in different departments. An example of the kind of interaction possible within an organisation could be between the CRM and other modules in the ERP. A salesperson will thus be able to verify if the product is available in the warehouse before accepting new orders for that product. The salesperson may also look at the customer’s order history to try to sell any new or related products. One ERP system that offers the possibility to increase interactions between services is Microsoft Dynamics NAV. Indeed, it has a built-in CRM module, which interacts with other modules such as the inventory and/or the warehouse module for instance.

The relationship management module contains interaction features such as:

  • Contact management.
  • Task management.
  • Contact classification.
  • Campaign management.
  • Sales & Receivables campaign pricing.
  • Document management & interaction log.
  • Opportunity management..
  • Contact search.
  • E-mail logging for Microsoft Exchange.
  • Outlook client integration.

The main selling points for the relationship management module in Microsoft Dynamics NAV are the following:

  • ERP integration.
  • Easy to customise.
  • Easy to use.
  • All the information is in one place.

Improved Lead Time

Lead time is the amount of time needed to deliver products or services to customers. The lower the lead time is, the higher the customer satisfaction can become. This is achieved when the company increases its efficiency.
The major determinants of lead time are:

  • Effective utilisation of the manufacturing system.
  • Variability.

Advanced Resource Planning as Decision Support Module to ERP defines effective utilisation as the confrontation of demand and supply, while variability is defined as “Different customer orders all consisting of different product types arriving at different times”.



Microsoft Dynamics NAV (formerly Navision) has a Manufacturing module which will cater to your manufacturing process requirements and reduce the lead-time in the process.
The manufacturing module contains Item planning and replenishment options with features such as:

  • Lead time calculation.
  • Safety lead time.
  • Reordering policy.

Microsoft_Partner_logo_2016_800x397A Microsoft Dynamics Gold Partner like KPMG Crimsonwing is also able to customise the above modules to cater for your companies specific requirements.

If you require any further information or require a demonstration, do not hesitate to contact us.