30 Sept 2016 – Customer-first vision in a changing business environment

According to the KPMG Global CEO Outlook, CEOs of global businesses believe that the rate with which technological innovation is moving through the economy is creating an inflection point for the business sector. So much so that 41% of these CEOs expect to run significantly transformed businesses in three years’ time.

77% of CEOs are concerned with whether their organisation will be able to keep up with technological changes. Investing in data and analytics is seen as a natural progression by 25% of these CEOs.

Moreover, the same report outlined the three main concerns for CEOs to be customer loyalty, economic forces and disruptive forces. Customer loyalty is very much one of the corner stones of Customer Relationship Management which is the topic of our next event.

Customer satisfaction and loyalty are amongst the most important Key Performance Indicators (KPI) of any business regardless of the industry in which a business operates in. Microsoft Dynamics Customer Relationship Management (CRM) is a tool that can help businesses organise and automate business processes resulting in higher customer satisfaction and loyalty levels, whilst reducing costs and improving overall profitability.

This, along with other aspects, will be discussed during our upcoming exclusive CRM event for Chief Officers and business decision makers titled ‘Customer-first vision in a changing business environment’ which will be taking place on Friday 30th September 2016 in MaltaRegister for the event here >

Event

What will happen?

This half-day event will kick-off with a keynote speech delivered by Peter Van Den Berg, Manager at KPMG Netherlands, whereby he will give a detailed explanation of the changing business environment and what businesses must do in order to remain relevant.

After that, we will showcase Microsoft Dynamics CRM and explain how this tool can be used to streamline sales, marketing and customer service processes that will not only enhance the customer experience but also positively affect the company’s bottom line.

Finally, Project Services will be discussed. This ties in perfectly with delivering exceptional customer experiences because this module allows you to deliver on time and on budget projects.

About the keynote speaker

Peter van den bergPeter van den Berg started his career as a business development manager specialised in Multi-Channel Service Delivery. Peter acts as a trusted advisor for his clients and usually works besides the CxO as program manager or steerco advisor.

Besides leading implementation programs, Peter is a familiar face in the international Microsoft domain as a speaker on masterclasses and key-notes. Typical subjects relate to the business case behind your IT investments, how to find your match (in Vendor / IT Selection) and how to generate value from your implementation program.

Within KPMG, Peter has made several contributions to the Advisory practice, including the development of the IT Enablement framework. As Senior Manager for KPMG, Peter currently leads the NL Microsoft capability unit which is focused on improving the Customer Journey through CRM.

In his free time, Peter enjoys spending time with his family as well as captaining a piston engine airplane.

When and Where?Microsoft_Dynamics_CRM_product_tile_334x334

  • Friday 30th September
  • 08:00 – 13:00
  • Venue: Corinthia Hotel St Georges Bay, St. Julians

Agenda

08:00 – 09:00 Registration & Refreshments
09:00 – 09:10 Welcome
09:10 – 09:45

Keynote by Peter van den Berg

 09:45 – 10:45

Sales, Marketing and Customer Service in the modern enterprise

10:45 – 11:15 Break
 11:15 – 11:45 Delivering world-class solutions using Project Services
 11:45 – 13:00 Networking Lunch

 

Register today! 

If you wish to attend this event, please register by filling the below registration form: