Dynamics 365: Intelligent Business Solutions

Microsoft Dynamics 365 is being touted as ‘the next generation of intelligent business applications’ – a big claim for what promises to be a game-changer.

Essentially, Microsoft Dynamics 365 combines CRM and ERP capabilities into a variety of applications that work together seamlessly, such as sales, customer service, field service, operations, financials, marketing, and project service automation.

In contrast with separate ERP and CRM models of the past, organisations will now be able to enjoy the benefits of a seamless experience across all applications.

Apps that work together seamlessly in the cloud

Each application has the capacity to solve real problems and deliver real value. But combine them and you get the power and possibilities to transform your business.
  • Sales

    Turn relationships into revenue with digital intelligence in every deal.
  • Customer service

    Earn customers for life with excellent customer service.
  • Operations

    Make data-driven decisions for smarter, more efficient operations.
  • Financials

    Grow your company with a comprehensive, intelligent app for financials and business management.
  • Field Service

    Optimize your scheduling and use predictive tools to master the service call.
  • Project Service Automation

    Create more profitable customer relationships using intelligent tools.
  • Marketing

    Deliver powerful customer experiences using Adobe Marketing Cloud.

How Dynamics 365 can help

Tailored to your needs

Get individual apps that work brilliantly on their own or together — so you can tailor a solution to your needs. And with Business and Enterprise editions, you’re covered from a few employees to thousands.

Increased productivity

Help your team work more productively. Dynamics 365 pulls together your business process apps and familiar Microsoft Office 365 tools. Employees can do CRM tasks in Outlook and ERP tasks in Excel.

International business ready

Dynamics 365 has multi-region, multi-currency and multi-language capabilities.


Give your teams easy-to-use applications that provide a single view of your data—and a single platform for business growth. They all work with Microsoft PowerApps and Microsoft Flow.

Better data visibility

Improve your decisions with data. With Microsoft Power BI, Cortana Intelligence, and Azure Machine Learning built in, Dynamics 365 helps you and your employees turn big data into actionable plans.

A world of apps

Access apps from Microsoft and partners on AppSource, simply search and download to start using, or develop your own.

What makes Dynamics 365 notable?

Where Dynamics 365 stands out is the technology stack & ecosystem that Microsoft have built around it, with key applications and services including:

Editions to Fit Your Business

Dynamics 365 has two editions; Business and Enterprise which are outlined below.
Enterprise Edition

  • Optimized for over 250 employees.
  • Comprises sales, customer service, field service, operations, financials, marketing, and project service automation.
  • Minimum 20 seats
Business Edition

  • Optimized for 10-250 employees.
  • Comprises financials, sales and marketing.
  • Maximum 300 seats .

To be released in 2017.

Would you like to know more? Contact us.

Customer Story – TGI Fridays

TGI Friday’s popular and rapidly-growing restaurant franchise in the UK wanted a more scalable, flexible platform for core business processes. To support its ambitious growth, the franchise is consolidating business operations starting with financial management on Microsoft Dynamics 365. Built-in functionality and ease-of-use mean that TGI Friday’s can continue to onboard more business processes while expanding its franchise. Benefits include lower costs, easier access to data, and better insight.