Microsoft Dynamics CRM

Deliver an engaging customer experience to help win and retain customers.

Microsoft Dynamics CRM is Microsoft’s complete Customer Relationship Management (CRM) solution that can help users to optimise sales efforts, with intelligent features via a familiar user interface.

This enhances efficiency and allows your sales professionals to spend more time selling, shortening sales cycles, improving close rates, and achieving real-time insights.

Dynamics 365 – CRM in the Cloud

Microsoft Dynamics 365 combines CRM and ERP capabilities into a variety of applications that work together seamlessly and is being touted as ‘the next generation of intelligent business applications’

The Dynamics platform 365 has multiple CRM-related apps, include Dynamics 365 for Sales, Marketing and Customer Service.

Why Microsoft Dynamics CRM

It simply embraces everything to do with Customer Relationship Management from start to finish. Microsoft Dynamics CRM has a vast amount of functionality and is very customisable to really make it your own. Some of the possible benefits include:

  • Sales: increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight; optimise sales efforts with intelligent features, intuitive interface
  • Customer Service: create a connected, collaborative and integrated organisation; access insightful, actionable guidance via familiar functionality
  • Marketing: transform every touch-point into a marketing opportunity, harness undiscovered potential within customer base, market more effectively, improve productivity and gain actionable reporting insight into campaigns
  • Extended CRM: customised to manage vital relationships with employees, partners, suppliers and other critical stakeholders for improved relationships, business relevance, and operational excellence

Please read the Microsoft Dynamics CRM brochure for a more extensive features list as well as the Microsoft Dynamics brochure to find out more about Microsoft’s business solutions:

KPMG Crimsonwing + Dynamics CRM

KPMG Crimsonwing is a Microsoft Gold Certified partner. Every year, we go through a rigorous accreditation process, proving our skill sets and competencies anew. KPMG Crimsonwing’s CRM team can help you navigate through the CRM implementation lifecycle. We know what it takes to make a CRM project a success. KPMG Crimsonwing has a track record of assisting both government and commercial clients to leverage technology to address business challenges. Our CRM specialists combine extensive business experience with strong technical and functional application knowledge.

We offer a range of related services and can support you through the Microsoft Dynamics CRM project lifecycle; before, during, and after implementation. Our core Microsoft Dynamics CRM services include Microsoft Dynamics CRM implementation, requirements and process reviews, fit gap and solution.