A solution for membership organisations

Dynamics for Membership (DfM) is a IT solution for organisations who have members, subscribers, contract holders and other types of memberships. DfM works with the intelligent cloud solution, Microsoft Dynamics 365, in combination with specially developed apps for typical member organisation processes.

DfM is a complete solution that supports ERP, CRM, web and app functionality and processes.

Apps for membership organisations that work seamlessly in the cloud

Dynamics for Membership has a modular structure. All applications work together as one complete, integrated system, but it is also possible to use several apps for a specific purpose. So you only use what your organisation needs and expand when necessary.
  • Self-service webportals

    Give members and / or affiliated organisations a central place where they themselves can manage information, make purchases, modify memberships, register for events, see results, etc.
  • Membership management

    Manage memberships, contracts and payments. Send electronic invoices. Manual or fully automated.
  • Events and courses management

    Manage events, courses, registration, agendas and schedules, pricing and share this information with event organizers.
  • Qualifications, registrations and sport competitions

    Manage qualifications and accreditations. Create a competition.
  • Fundraising and donations

    Raise funds, register recurring donations line invoicing and payments
  • Point of sale portal

    Create portals for a point-of-sale, for example an event, which enables members to perform specific actions.
  • Customer insights

    Increase engagement through intelligent customer analytics. Give your employees relevant insights to understand your customer
  • Marketing

    Deliver powerful customer experiences using Adobe Marketing Cloud
  • Customer service

    Helps to earn customers for life with excellent customer service.
  • Sales

    Helps turning relationships into revenue with digital intelligence in every deal.
  • Operations

    Make data-driven decisions for smarter, more efficient operations.
  • Financials

    Grow your company with a broad ranging, intelligent app for financials and business management.
  • Project service automation

    Create more profitable customer relationships using intelligent tools.
  • Field service

    Enhance your scheduling and use predictive tools to master the service call.

How can Dynamics for Membership help your organisation?

Acquire new members and meet their expectations

  • With a registration and management platform for your members and potential members.
  • Helps create effective campaigns, including promotions on social media
  • Option of creating customised offers tailored to the customer yourney

Retain existing members

  • With a user-friendly, self-service portal where members easily can update their details
  • Portal can also be set up as a personalised online environment
  • Includes a social listening tool to keep track of your members and potential members’ interests elsewhere online

Demonstrate your relevance and value

  • The option of sending helpful reminders, which are designed to be more effective because they are personalised
  • Gives your members insight into the progress of their performance
  • Provides statistics as to how members have made use of your platform over the past period

Keep data secure and up-to-date

  • Provides Big Data and predictive analytics for data analysis and the creation of profiles
  • Including management of profiles, complaints and cases related to members and contract holders
  • Option of setting different authorisation levels, from ‘read only’ to ‘grant accreditations’

Make things as easy as possible for them

  • Brings financial, members and/or contract administration together in one system
  • Ensures you stay up-to-date on your members’ activities, from registration to invoicing and donations
  • Allows you to create fully tailored campaings based on members’ profiles and interests

Be a central meeting place

  • Offers the ability to grant qualification and accreditations and track them centrally
  • Enables you to manage events, from competitions to training programmes
  • Helpls to ensure correct registration, cross-sell and follow-ups
  • Stimulates interaction, and even healthy competition, between members

What makes Dynamics for Membership special?

Dynamics for Membership is an IT solution for member organisations. It works seamlessly with Dynamics 365 and the Microsoft ecosystem including AppSource, Office 365, Azure, business intelligence and more. Dynamics for Membership and the Microsoft platform help your organisation prepare for the future.
  • Part of the Microsoft ecosystem

    See the image on the right for an example of theecosystem
  • Works seamlessly together with Dynamics 365

    Read more about Dynamics 365
  • A solution for allmost all your processes

    List Content goes here

Who should use Dynamics for Membership?

Dynamics for Memberships is designed for medium and large organisations with members, subscribers, contract holders or other types of memberships. DfM is a solution for:

Sport organisations

Sport federations, fitness and sportclubs

Professional associations

Such as trade associations and trade unions

Interest groups

Such as patients associations, consumer/elderly organisations

Charity and voluntary organisations

Fundraising and event driven organisations

Commercial membership organisations

Such as leasing companies and educational and training institutes

Other membership organisations

National and international organizations that have a contractual relationship with their customers

eBook: Learn the six imperatives for membership organisations in the digital age

Any organisation which depends on an active, engaged membership is required again and again to prove their relevance, their understanding of member needs, and their ability to engage.

In “Communicating Value in a Digital World,” we present six imperatives for membership organisations to meet this objective and thrive in the age of digital and social media.

Download your E-book >

Download

KPMG Crimsonwing and membership organisations

The Membership solution was conceived in 2009 when one of our Dutch clients, an equestrian sports federation, approached us for a tailored industry solution. So we dedicated one of our teams to crafting a flexible membership solution that is designed to address the unique challenges of modern membership organisations.

At KPMG Crimsonwing, we combine in-depth knowledge of the Microsoft Dynamics platform with a sharp eye for company processes. We enrich the standard Microsoft platform with innovative components and services designed to make the added value of your ERP solution tangible and transparent. As one of Europe’s largest Microsoft Gold Certified partners, we have more than 100 Dynamics specialists and consultants.

Interested? Please contact us for more information or a free (online) demo.