Deliver value to your customers
New research by Forrester shows that 71% of consumers expect to view in-store inventory online, 69% expect sales associates to be “armed with a mobile device” and 50% expect to buy online and pickup in-store. 31% of Argos sales in 2013 were Click and Collect, and 59% of Boots online sales were also Click and Collect.
Any retailer with multiple stores needs to have a strategy for offering their consumers multi-channel shopping with a range of delivery options such as Click and Collect. The KPMG Crimsonwing B2C Omni-Channel eCommerce solution now gives retailers the ability to implement the latest thinking in B2C Omni-Channel eCommerce. The product offers out of the box functionality that makes it both affordable and quick to implement. The functionality includes all of the key functions of a sophisticated on-line store with the addition of:
- Reserve and Collect
- Local store stock availability
- Collect+ delivery
- Responsive design that is optimised for desktop, tablet and mobile
- Advanced checkout functionality implementing best of breed thinking on minimising abandoned shopping carts
With all these functionalities, your consumers can shop on-line with their preferred device, and select exactly the delivery method that suits them. And the cherry on top of the cake is that the product can be implemented in many cases with a budget of under £100,000!
B2C eCommerce brochure
KPMG Crimsonwing B2C eCommerce offers businesses the ability to implement sophisticated online trading models cost effectively and in short timescales. It enables businesses to build a compelling online shopping solution that consumers find engaging.
The KPMG Crimsonwing White Paper on Omni-Channel retail provides readers with an excellent insight into why Omni-Channel is important and some of the key issues in implementing Omni-Channel successfully within your business.
Omni-Channel solution in action
We want to share our expertise with you
To ensure that your on-line business flourishes, implementing a system is just the start of the journey. Take advantage of our consultancy expertise and make sure you get the best return on your investment. Our services include:
- Digital strategy
- Customer experience optimisation
- Content strategy
- Relationship marketing