The responsive IT support you need – when you need it
Does your organisation rely on vital technologies, such as eCommerce or ERP systems? For your business-critical services, downtime is obviously not an option. Our dedicated support team offers a range of flexible support packages, which are all designed to provide cost-effective protection to help you manage unexpected issues.
We offer a number of flexible Service Level Agreements (SLAs), which are specific to your requirements and the scale of your project, so you can access our skilled professionals when you need them most. Many of our clients choose to support their mission-critical systems through us, because we have the capacity and the expertise to provide fast, effective responses.
Our support service is designed in accordance with industry standards, and follows a proven escalation procedure. So at any time of the day or night, you can rely on us to keep your systems up and running.
Our support services include…
- Support during office hours, or even 24/7
- Dedicated, qualified and proactive support team
- Managed process – we liaise with 3rd party vendors
- Easy access to support by telephone or email
- Industry-standard service level targets
- Scalable support model based on your needs
Our service + support desk
Our Service Desk is operated by experienced professionals who log all issues and pass them on to our technical team straight away, so they can start fixing the problem.